Clair Hiles

Clair Hiles is a dedicated Family Mentor with the START team in child welfare and family support services. In her role, she works closely with families impacted by substance use, providing guidance, support, and advocacy to promote safety, stability, and long-term recovery. Clair is passionate about empowering individuals and families to overcome challenges while maintaining a strengths-based, compassionate approach.
Clair brings a strong background in addiction and recovery services, including experience in peer support. Through both professional and lived experience, she has developed a deep understanding of substance use, recovery pathways, and the barriers families often face when navigating systems of care. This perspective allows her to connect authentically with clients while offering practical tools and encouragement.
Clair continues to expand her knowledge through ongoing professional development, with a focus on trauma-informed care, family dynamics, and recovery-oriented practices.
Professionally, Clair has experience working directly with children, parents, and community partners in high-stakes environments. Her responsibilities include conducting home visits, supporting case planning, and collaborating with multidisciplinary teams to ensure families receive comprehensive and coordinated care. She is known for her ability to build trust, maintain appropriate boundaries, and advocate effectively for those she serves.
Clair is committed to continuous growth and ethical practice. She values teamwork and believes that strong collaboration is essential in supporting families and creating meaningful, lasting change.