Jamie Hedges

Jamie Hedges is a project management and process strategist at the University of Kentucky College of Social Work, with over 16 years of experience working at the intersection of operations, research, and technology. Their work has consistently focused on improving processes, implementing systems, and helping organizations make thoughtful, strategic use of emerging technology.

Jamie holds a Master of Science degree and is a certified Project Management Professional (PMP). They are especially interested in how data and technology can support better decision-making and more efficient, scalable operations. Much of this work centers on understanding business needs, identifying opportunities for improvement, and guiding the selection and implementation of tools that align with both day-to-day operations and long-term goals. They have worked across platforms such as Salesforce, Smartsheet, Microsoft Power Platform, and Tableau to streamline workflows and improve data visibility.

In their current role, Jamie helps design and refine systems that support program operations and research initiatives. This includes translating organizational needs into practical solutions, improving how data is structured and leveraged, and implementing automations and AI-enabled solutions that streamline processes and reduce administrative burden.

Their professional interests include AI strategy, process optimization, and the responsible use of emerging technologies. They are particularly focused on building sustainable, user-centered solutions that can evolve alongside changing organizational and research needs.